General Questions:

  • What is CarPlay?
    • CarPlay is a smarter, safer way to use your iPhone in the car. It allows you to control your iPhone’s features, such as navigation, music, and messaging, using your car’s built-in display or voice commands.
  • Which iPhones are compatible with CarPlay?
    • CarPlay is compatible with iPhone 5 and later models running iOS 7.1 or later.
  • Which cars support CarPlay?
    • Many car manufacturers offer CarPlay compatibility. You can check the list of supported car models on Apple’s website.
  • Do I need a special cable to use CarPlay?
    • Yes, you need a Lightning to USB cable to connect your iPhone to your car’s USB port.

Using CarPlay:

  • How do I set up CarPlay?
    • Connect your iPhone to your car’s USB port using a Lightning to USB cable. Your car’s display should automatically switch to CarPlay. If it doesn’t, consult your car’s owner’s manual for instructions.
  • What apps can I use with CarPlay?
    • CarPlay supports a variety of apps, including Maps, Music, Messages, Phone, and third-party apps like Spotify, Waze, and WhatsApp.
  • Can I use Siri with CarPlay?
    • Yes, you can use Siri to control CarPlay features with your voice. Simply press and hold the voice control button on your steering wheel or say “Hey Siri.”
  • Can I use CarPlay wirelessly?
    • Some cars support wireless CarPlay. Check your car’s specifications to see if it offers this feature.

Troubleshooting:

  • Why isn’t CarPlay working?
    • There could be several reasons why CarPlay isn’t working. Make sure your iPhone is connected properly, your car is in Park, and CarPlay is enabled in your iPhone’s settings. If the problem persists, restart your iPhone and your car’s infotainment system.
  • Why is CarPlay not showing up on my car’s display?
    • Ensure your car is in Park and that CarPlay is enabled in your iPhone’s settings. If the problem persists, consult your car’s owner’s manual or contact your car manufacturer.
  • Why is CarPlay disconnecting?
    • A loose cable connection or a software glitch could cause CarPlay to disconnect. Try reconnecting your iPhone or restarting your devices. If the problem persists, check for software updates for your iPhone and your car’s infotainment system.

Additional Questions:

  • Can I customize the CarPlay interface?
    • Yes, you can rearrange the app icons on the CarPlay home screen and choose a preferred map view in the Settings app on your iPhone.
  • Can I use CarPlay with Android phones?
    • No, CarPlay is only compatible with iPhones. Android users can use Android Auto, a similar system developed by Google.
  • Where can I find more information about CarPlay?
    • Visit Apple’s website for detailed information about CarPlay, including a list of supported apps and car models.

Note: This FAQ is for informational purposes only and does not constitute a contract. Please refer to Apple’s official documentation and your car’s owner’s manual for complete details.

For Shopping issues

What payment methods do you accept ?

We are currently only able to accept PayPal payments. You can also pay by credit card, but you must pay by PayPal. Direct payment by credit card will result in the transaction not complying with PayPal seller protection, and we will cancel your order and refund you.

How long will it take to get my order ?

It depends on where you are. Orders from the European Union will be shipped from European warehouses (Germany or Czech Republic) and will take 2-7 business days to arrive. US orders will be shipped from China, delivery may take 10-15 days.

What shipping carriers do you use ?

We use multiple carriers for fulfillment including (FeDEX, DHL, and UPS). Unfortunately, we’re not able to control the shipping carrier used in any one shipment.

Will I receive the tracking information ?

We’ll send an email confirmation with tracking information when your order ships

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just send us an email directly (sales@canstartech.com) or contact online customer service and we will take you through the process.

Can I get my products personalized ?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.