Warranty Policy

At Zhongshan Canstar, we are committed to providing high-quality CarPlay products and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions of our warranty coverage for CarPlay products.

1. Warranty Coverage:

We offer a2-year limited warranty on our CarPlay products, covering defects in materials and workmanship under normal use and conditions. This warranty applies to the original purchaser of the product and is non-transferable.

2. What is Covered:

  • Hardware: The CarPlay hardware components are covered for 2 years.
  • Software: The CarPlay software is covered for 10 years, including updates and bug fixes provided by the manufacturer.

3. What is Not Covered:

This warranty does not cover:

  • Normal Wear and Tear: Gradual deterioration of the product due to normal use.
  • Improper Installation or Use: Damage caused by improper installation, misuse, or failure to follow the manufacturer’s instructions.
  • Accidental Damage: Damage caused by accidents, abuse, or neglect.
  • Acts of Nature: Damage caused by natural disasters, such as floods, fires, or earthquakes.
  • Unauthorized Repairs or Modifications: Damage caused by repairs or modifications performed by unauthorized personnel.
  • Compatibility Issues: Issues arising from the use of the product with non-compatible devices or software.

4. Warranty Claims:

To make a warranty claim, please contact our customer service team at Phone/WhatsApp: +86 13527160960 or email : sales1@canstartech.com. You will need to provide:

  • Proof of purchase (e.g., receipt or invoice)
  • A detailed description of the defect
  • Photos or videos of the defect (if applicable)

5. Warranty Service:

Upon receiving your warranty claim, we will:

  • Evaluate the Claim: Determine if the defect is covered under the warranty.
  • Provide Repair or Replacement: If the claim is approved, we will repair or replace the defective product at our discretion.
  • Cover Shipping Costs: We will cover the shipping costs for the repaired or replaced product.

6. Limitations of Liability:

  • This warranty is your exclusive remedy for defective products.
  • We are not liable for any incidental or consequential damages arising from the use of our products.
  • Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

7. Governing Law:

This Warranty Policy shall be governed by and construed in accordance with the laws of China.

8. Contact Us:

If you have any questions about our Warranty Policy, please contact our customer service team at Phone/WhatsApp: +86 13527160960 or email : sales1@canstartech.com .

Additional Notes:

  • This Warranty Policy applies only to purchases made directly from www.canstarstore.com .
  • We reserve the right to modify this policy at any time without prior notice.
  • This policy does not affect your statutory rights as a consumer.

By purchasing a CarPlay product from Zhongshan Canstar, you agree to the terms and conditions outlined in this Warranty Policy.